Code of Ethics

1. Our Commitment

Claims Agent is built on the belief that technology should make business processes more humane, not less. We use AI to handle payment reminders professionally and respectfully — never to harass, deceive, or pressure individuals beyond what is fair and lawful.

2. Respect for Debtors

Every person contacted through our system deserves to be treated with dignity. Our AI agents are designed to communicate clearly, listen to responses, and respect the boundaries set by each individual.

We commit to:

• Never using threatening, abusive, or misleading language
• Respecting do-not-call requests immediately and permanently
• Communicating only during reasonable hours as defined by local regulations
• Providing clear identification that the call is from an AI agent acting on behalf of a business
• Offering easy ways to dispute a claim or request human assistance

3. Transparency

We believe people have a right to know when they are speaking with AI. Our agents always identify themselves as AI-powered assistants at the start of every conversation. We do not attempt to pass off AI as human.

All calls are recorded and transcribed. Businesses using our platform can provide debtors with call recordings upon request.

4. Data Minimization

We only collect and process the minimum data required to perform payment reminders. We do not build behavioral profiles, sell data to third parties, or use personal information for any purpose beyond the specific task at hand.

Our data principles:

• Collect only what is necessary for the reminder process
• Delete data promptly when it is no longer needed
• Never share personal data with unauthorized parties
• Store all data within the European Union

5. Fairness in AI

We actively work to prevent bias in our AI systems. Our voice agents treat all individuals equally regardless of accent, language, age, or any other personal characteristic. We regularly audit our systems for unintended bias.

6. Accountability

Technology does not remove responsibility. Our clients remain the data controllers, and we act as a trusted processor. If something goes wrong, we take responsibility and work to fix it immediately.

We maintain comprehensive audit trails so every action taken by our AI can be reviewed and explained.

7. Responsible Use

We reserve the right to refuse service to any business that intends to use our platform in ways that violate this Code of Ethics, applicable laws, or basic principles of fairness. We actively monitor for misuse.