Privacy Policy

1. Introduction

Claims Agent ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.

2. Information We Collect

We collect information you provide directly:

• Account information (name, email, company)
• Debtor data you upload (names, phone numbers, amounts)
• Call recordings and transcripts
• Payment information

We automatically collect:

• Usage data and analytics
• Device and browser information
• IP addresses and location data

3. How We Use Your Information

We use collected information to:

• Provide and improve our Service
• Process payments and billing
• Send service-related communications
• Ensure compliance and security
• Generate anonymized analytics

4. Data Storage and Security

All data is stored on secure servers within the European Union. We implement industry-standard security measures including encryption at rest and in transit, regular security audits, and access controls. We are SOC 2 compliant.

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers (hosting, payment processing, telephony)
• Legal authorities when required by law
• Business partners with your consent

6. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request data deletion ("right to be forgotten")
• Data portability
• Object to processing
• Withdraw consent

7. Data Retention

We retain your data for as long as your account is active. Call recordings are retained for 90 days unless you request earlier deletion. After account termination, data is deleted within 30 days.

8. Cookies

We use essential cookies for authentication and session management. We use analytics cookies (with your consent) to improve our Service. You can manage cookie preferences in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance.