Legal

Terms of Service

Last updated: February 2, 2025

1. Agreement to Terms

By accessing or using Claims Agent ("Service"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you do not have permission to access the Service.

2. Description of Service

Claims Agent provides AI-powered voice agent services for debt collection operations, including:

  • Automated voice calls to debtors
  • Multi-language support (70+ languages)
  • Call scheduling and management
  • Analytics and reporting
  • Integration with CRM systems

3. User Responsibilities

You are responsible for:

  • Ensuring all debt collection activities comply with applicable laws and regulations
  • Obtaining necessary consents and permissions for automated calling
  • Maintaining accurate and up-to-date debtor information
  • Using the Service only for lawful purposes
  • Protecting your account credentials

4. Compliance with Laws

You must comply with all applicable laws regarding debt collection, including but not limited to the Fair Debt Collection Practices Act (FDCPA), GDPR, and any local regulations. You are solely responsible for ensuring your use of the Service complies with all applicable laws.

5. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including GDPR. All data is stored within the European Union. You remain the data controller for any personal data you upload to the Service.

6. Payment Terms

Service fees are billed monthly based on usage (per claim, per call, per SMS). All fees are non-refundable except as expressly provided in these Terms. We reserve the right to change pricing with 30 days’ notice.

7. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We may temporarily suspend the Service for maintenance, updates, or circumstances beyond our control.

8. Limitation of Liability

To the maximum extent permitted by law, Claims Agent shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

9. Termination

Either party may terminate this agreement at any time. Upon termination, your right to use the Service will cease immediately. We will retain your data for 30 days after termination, after which it will be permanently deleted.

10. Contact

For questions about these Terms, please contact us at legal@claims-agent.ai